American Society of Directors of Volunteer Services

Meet Our IT Support Specialists: Your Partners in Technological Excellence

In today’s digital economy, businesses rely on technology to keep their operations running smoothly. Whether it’s navigating an online storefront or troubleshooting a technical glitch, IT Support Specialists are the frontline workers that help their colleagues and customers across all platforms of business. As a result, these highly sought-after professionals are in high demand and likely to remain so for years to come.

Tech Support Specialists are a vital part of any company. They help employees and customers solve problems, troubleshoot issues and offer guidance on computer hardware, software, systems and peripherals. To be considered for this position, candidates should have an interest in IT and the ability to solve complex computer problems. Additionally, they should be comfortable working with both people and technology in a fast-paced environment.

Typical job duties of IT Support Specialists include:

Providing customer and employee assistance via email, chat, phone or in-person. Responding to logged errors and resolving them in a timely manner. Providing training on new hardware and software programs to end-users. Performing routine database maintenance and ensuring system security. Documenting processes and providing recommendations for improving efficiency.

The average annual salary for IT Support Specialists is $43,905. However, the exact amount you can expect to earn depends on your location, education, experience and the industry you work in.

Many IT Support Specialists start their career in an entry-level position such as a customer service representative or an administrative assistant before being promoted to a more senior role. They may also complete an internship or a placement year at university to gain hands-on experience in their chosen field of work.

As companies continue to rely more heavily on technology for their daily business, IT Support Specialists will become even more important. Unlike the days when it was acceptable for computers to be down occasionally, the world of online commerce now runs on a 24/7 basis and requires systems that can be accessed at any time, anywhere. As such, IT Support Specialists are in extremely high demand, with the job market set to grow significantly over the next decade.

To be a successful IT Support Specialist, you will need to have a degree in IT or a related subject and some relevant experience. A Bachelor’s degree in IT will provide you with the knowledge and skills needed to succeed. However, if you don’t have a degree, you can still pursue a career in IT through an online Bachelor’s degree program or through an online coding bootcamp. You can also learn the necessary skills on your own through online courses available at Udemy, Coursera or other coding platform. If you do decide to go down this route, you will need a strong desire to succeed and the patience to tackle complicated computer problems. If you are ready to begin your journey as an IT Support Specialist, you can find the right job for you by using our free job posting tool. Good luck!

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